The short version: cancel anytime in two clicks, and if we charged you by mistake we'll fix it.
1. See it before you subscribe
Every example on our website and pricing page shows exactly the kind of video GhostPost makes, so you know what you're getting before you subscribe.
2. Cancel anytime
Cancel from Settings → Manage billing at any time. Your plan stays active until the end of the billing period you've already paid for, then it ends. You won't be charged again.
Every video you made stays yours, including after you cancel.
3. Refunds
Subscription payments are non-refundable. Because you can cancel anytime, we don't refund payments that have already been made, including partial months or unused time in a billing period, except in the cases below or where the law requires it.
Our mistakes: if you were charged in error (for example, a duplicate charge, or a charge after you cancelled), we'll refund it.
Service problems: if a major outage on our side stopped you from using paid features for a long stretch, contact us and we'll make it right with a credit or a refund.
4. Your legal rights
Nothing here limits rights you have under consumer law where you live. For example, consumers in the EU and UK may have a 14-day right to withdraw from online purchases. When you subscribe and start generating videos right away, you agree that the service begins immediately, which may limit or end that right once it has been fully provided.
5. How to request a refund
Reach us through support@useghostpost.com from the email address you signed up with, and include the date of the charge. We aim to reply within 2 business days.
Approved refunds go back to your original payment method through Stripe. Banks usually take 5–10 business days to show them.
6. Chargebacks
Please contact us before disputing a charge with your bank — it's faster for you. We may pause an account while a chargeback is open.